Diana Pendant Chain

Once we process your order, we will drop your package 1-2 days at the mailing facility . From there, order usually ships standard domestic within 2-5 business days. We ship with USPS or UPS for domestic or international orders. You will receive an email confirmation when your order is shipped. Weather related delay or damage or lost shipment that is confirmed to be delivered is not covered by ILLARI. Please make sure your address is correct during checkout. If product is sent back to us, a store credit or refund in original form of payment  will be issued instead, and it does not cover shipping costs. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that customers are to be responsible to pay for any return shipping costs.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase. Please note that for hygienic reasons, earrings are non-returnable.

To start a return, please contact us at customercare@shopillari.com

If your return is accepted, we'll notify you via e-mail. Please properly package the item in a bubble envelope (preferably the same envelope it was shipped in) and return it to the address provided in the e-mail.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to hygienic reasons, earrings are final sale. Items on clearance or part of a sale are final and non-returnable as well. Please get in touch with us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-2 weeks. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@shopillari.com 

CANCELLATION POLICY 

ILLARI has a no cancelation policy once order has begun processing. However, we can provide store credit. Email us for more information! 

PREORDER POLICY

We will accept preorders only if the product is in high demand. But, the availability of the product is only an estimate and can have delays. 

ILLÁRI offers a one year warranty on regular price items purchased on a our website. Jewelry is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by anyone. We will repair, or at our option, replace any defective Jewelry with the same or a comparable model one time only. FINAL SALE items such as Sample Sale pieces or those marked in the product description as "FINAL SALE" are not under warranty and can not be repaired or replaced.

Our hair clips have a 3 month warranty for unintentional breakage or faulty spring. Does not include lost or stolen items. If you have concerns about your order, get in touch with our team and we'll help you out! 

Please send all inquiries to customercare@shopillari.com